Our company seeks to bring the joy of music to
individuals, families and institutions and to be an advocate
for music in the communities we serve so as to enrich lives
and fulfill dreams.
We will accomplish this by the following:
Offering diversified, top-quality products at fair and competitive
Providing a superior level of service that ensures lasting
relationships with our customers; and
Promoting appreciation and education of an art form that
is vital to our nations' heritage and to the human experience.
We will work as a team, minimizing the distance and boundaries
that separate us and maximizing the commonality of our love
of music and our pursuit to satisfy the customer.
We will support and respect one another, value the uniqueness
of each of us, and express appreciation for others' efforts.
We will create an environment that encourages clear and open
communication between and at all levels, perceives failure as
an opportunity to learn, and recognizes the need for personal
We will unwaveringly uphold standards of professionalism and
integrity, safeguarding the company's character.
We will honor our rich company tradition and build upon it,
embracing change where it will make us even better.
To Our Customers:
We will make you feel welcome; we will offer pleasant surroundings
and a varied selection of merchandise.
We will treat you courteously, ensure you are well-informed,
listen carefully to your needs and knowledgeably satisfy them.
We will act responsibly and with a sense of urgency to solve
any problem, viewing it as an opportunity to prove ourselves
worthy of your business.
We will deliver outstanding value in return for your investment.
We will strive to do better than we promise; we will earn and cherish your trust.